Betting Rules

By opening an account, accessing the website or placing a wager, you agree to follow these Betting Rules and the other policies that apply to your use of Wildcard Casino. If a specific market, event or game displays additional rules, those rules form part of the conditions for that wager. Specific rules may explain the available selections, minimum or maximum amounts, settlement method, result source, cancellation conditions and any special circumstances.

These rules apply to sports betting, racing, promotional markets where available, casino games and other wagering products offered through the website. Not every product is available at all times or in every location. Products, markets and features may be changed, suspended or withdrawn where permitted by applicable law and the relevant website rules.

• You must be at least 18 years old and legally permitted to use gambling services in your location.
• You are responsible for checking that the website and the relevant product are available to you before placing a wager.
• You must provide information that is accurate, current and complete when creating or using an account.
• You must keep your account login details secure and must not allow another person to use your account.
• A wager is subject to acceptance by Wildcard Casino and is not necessarily valid merely because it has been submitted.
• The version of the applicable rules shown when a wager is accepted will generally apply to that wager, unless a correction is required under these rules or applicable law.

If there is an apparent conflict between these general rules and a product-specific rule, the product-specific rule will usually apply to the relevant wager. The Terms and Conditions continue to apply to all account activity. If a provision is unclear, it must be interpreted consistently with applicable Australian law, consumer protections and responsible gambling requirements.

Bets are settled using the result and settlement method stated in the relevant market or game rules. Where a recognised official result is specified, that result will generally be used. The time at which an event is completed, suspended or officially decided may also affect settlement. A result may be updated if the original result was incorrect or if an authorised body later makes a correction that the applicable rules recognise.

Common settlement situations

• If an event is postponed, abandoned, interrupted or materially changed, the relevant market rules will determine whether bets are settled, kept open or made void.
• If a selection does not participate, the applicable rules will determine whether the bet is void, adjusted or settled in another way.
• Where two or more selections share an official result, dead-heat or tie rules may apply. The return may be adjusted in accordance with the specific market rules.
• If a market is offered using an incorrect description, price, line, handicap or other material detail, it may be corrected or voided where permitted by the rules and applicable law.
• If a wager is settled incorrectly, the account may be adjusted to correct the error. A correction may include reversing an incorrect credit or restoring an amount that was incorrectly deducted.
• If a game is interrupted or a technical problem affects the outcome, settlement will follow the game rules and the available transaction or game records.

A return is calculated according to the accepted stake, the applicable odds or price and the result of the wager. The exact calculation can differ between products, so players should read the information displayed for the relevant bet type. Any balance movement shown in an account is subject to later correction if an obvious error, system issue or settlement mistake is identified.

A cash-out, early settlement or similar feature is only available when displayed for an accepted wager and successfully confirmed by the system. An offer may change, disappear or fail before confirmation. Displaying an available option does not guarantee that it will remain available until it is accepted.

Wildcard Casino expects all players to use the service fairly and honestly. Activity involving fraud, collusion, money laundering, account sharing, manipulation of a game or market, misuse of a promotion, unlawful funding or attempts to avoid account controls may be investigated. Where permitted, related wagers or transactions may be suspended, refused, voided or referred for further review.

If you believe a wager, game round, balance movement or settlement is incorrect, review your account history and the applicable product rules first. Keep the relevant bet reference, date, selection and any supporting information. A query should be raised through the support channel made available on the website. Do not provide sensitive payment or identity information through an unofficial channel.

Disputes are reviewed using the applicable rules, account records, transaction data, game logs and other relevant information. Technical records may be used to confirm whether a wager was submitted, accepted, changed, cancelled or settled. If an error is confirmed, the account may be corrected in accordance with the Terms and Conditions and applicable law.

Play responsibly

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid using money needed for everyday living costs. You can take breaks, set available account limits or seek account restrictions where those tools are offered. If gambling is becoming difficult to control, stop playing and seek support from an appropriate Australian gambling help service.

• Do not chase losses or increase your stake because of a previous result.
• Do not gamble when affected by alcohol, drugs, stress or strong emotions.
• Keep track of the time and money you spend.
• Use responsible gambling tools and take a break when you need one.
• Contact support through the website if you need information about available account controls.
• Read the current Terms and Conditions and product rules before placing a wager.

These Betting Rules may be updated from time to time to reflect product changes, legal requirements, technical improvements or responsible gambling standards. The current version published on the website applies from the date stated or, where no date is shown, from publication. Please check this page regularly so you understand the rules that apply to future wagers.