Privacy Policy

Personal information is handled for purposes connected with providing, securing and improving the website and its services. Wildcard Casino aims to use information only where there is a relevant reason to do so, such as providing a requested service, meeting a legal or security requirement, protecting the legitimate interests of the website or responding to a player's request.

• To create, operate and administer a player account.
• To process deposits, withdrawals and other account transactions.
• To verify identity, age and account information where checks are required.
• To detect, prevent and investigate fraud, money laundering, collusion, account misuse and other suspicious or prohibited activity.
• To meet legal, regulatory, accounting, tax, reporting and responsible gambling obligations that apply to the service.
• To provide customer support, respond to questions and resolve complaints or technical problems.
• To send service messages, account notices, security alerts and other communications needed to operate the account.
• To understand website use, test features, maintain systems and improve the quality, reliability and accessibility of services.
• To provide marketing communications where permitted and where the player has provided consent or another valid permission applies.

Information may be shared with service providers that help operate the website or provide related services. These providers may support payment processing, identity verification, fraud monitoring, information technology, hosting, customer support, communications, analytics, security or other business functions. They are expected to handle information only for relevant service purposes and in accordance with applicable requirements.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected wrongdoing; to enforce applicable terms; to respond to a valid legal request; or to meet an obligation imposed by law. Information may be shared as part of a business change, such as a reorganisation or transfer of services, subject to appropriate privacy protections.

Some service providers or systems may be located outside Australia. Where information is handled across borders, reasonable steps are taken to use suitable providers and protect personal information in accordance with applicable privacy requirements. The location and handling arrangements may vary depending on the service involved.

Marketing choices

Marketing communications may include information about services, features, promotions or other updates. Players can withdraw consent to marketing at any time by contacting support@wildcardcasino.wtf or, where available, using the unsubscribe option in a marketing message. Choosing not to receive marketing does not stop essential account, security or service communications. A request to withdraw consent will not affect processing that is based on another lawful reason.

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights are not always absolute, and a request may be limited where information must be retained, disclosure could affect another person, or a legal, security or fraud prevention reason applies.

• Access personal information held about you and receive an explanation of how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of personal information where it is no longer needed or where applicable requirements allow deletion.
• Withdraw consent to marketing communications at any time.
• Ask questions about the way personal information is collected, used, stored or shared.
• Raise a concern if you believe personal information has not been handled appropriately.

How to make a request

To exercise a privacy right or ask a data protection question, contact support@wildcardcasino.wtf. Please describe the request clearly and include enough information to help identify the relevant account and information. For security, additional details or identity verification may be requested before a request is completed. This helps prevent personal information from being disclosed or changed without authorisation.

Requests are assessed and handled within a reasonable period, subject to the nature of the request, the information involved and any applicable legal or security requirements. If a request cannot be fulfilled in full, an explanation may be provided where permitted. Players should keep their account details current and contact support if information changes.

Updates to this Privacy Policy

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version published on the website will apply from its stated effective date or, where no date is shown, from publication. Players should review this page from time to time to stay informed about how information is handled.